Resume

OBJECTIVE:  Seeking a position using my creative, critical thinking, and communication skills to increase usability, heighten quality, and strengthen overall customer satisfaction for your company.

SUMMARY EXPERIENCE:

  • Over fifteen years of professional experience designing software that satisfies customers and end-users.
  • Knowledge of emerging trends in Web, desktop, mobile, over-the-top (OTT), and virtual reality (VR).
  • Rich background in user research, information architecture (IA), User Experience Design (UXD), Human-Computer Interaction (HCI), and Usability Engineering.
  • Seamless collaboration with business, creative, and technical team members.
  • Skilled in major IA design tools including Figma, Sketch, Axure, OmniGraffle, InVision, and Visio.
  • Successfully practiced UX, IA, and User-centered design using Agile software development lifecycle methodologies.
 
TECHNICAL SKILLS:

Information Architecture: Content Inventories, Site Maps, Flowcharts, Wireflows, Storyboards, and Wireframes
Business Analysis: Requirements Gathering, Use Case Authoring
Technical Writing: User Manuals and User Stories
Interaction Design: Prototypes, Wireframes, and Design Specifications
HCI: Usability Test Design and Administration, Quantitative and Qualitative Research Methods, Statistical Analysis, User Analysis, Survey Design, Heuristic Evaluation, Cognitive Walkthrough, Task Analysis, Workflow Analysis, Naturalistic Observation, User Interviews, Rapid Prototyping; Delivery of Documentation, Flowcharts, Wireframes, Storyboards
Design Software: Figma, Sketch, Adobe CC, Axure, Visio, OmniGraffle, OmniOutliner, iRise, Balsamiq, MockFlow, InDesign, Photoshop, Illustrator, and InVision
Productivity Software: Microsoft Office, Adobe Acrobat, iA Writer, Markdown, Numbers, JIRA, Confluence, and Snagit
Languages: CSS, HTML, JavaScript, Lingo, Perl, and Visual Basic
Digital Video: After Effects and Premiere, Final Cut Pro and QuickTime, Pinnacle Studio
Digital Audio: Audacity, GarageBand, and MAX
Systems: MS-DOS, MS Windows 3.1-7, MAC OS 8.1-X, Assorted UNIX Systems
Web Analytics: Google Analytics, Omniture SiteCatalyst

EMPLOYMENT HISTORY:

DELTA AIR LINES
September 2022 – May 2024
Contract Senior User Experience Designer
  • Created Figma wireframes, mockups, and prototypes to support the modernization of legacy travel agency applications.
  • Helped offshore Agile development team implement visual style guide for Delta Vacations Web sites.
  • Conducted workplace observation and interviews to understand problem space involving the need for Delta Dispatchers to use an overwhelming number of outdated and redundant IT systems for flight planning and monitoring.
  • Synthesized data into concise set of Dispatcher personas which I socialized to senior level product management.
  • Reviewed Figma UI designs of consolidated flight information dashboard. Demonstrated prototypes to Dispatchers. Reported feedback to the UI Designer for subsequent iteration and improvement.
  • Presented visual diagrams that helped IT managers understand how to conduct UX Design within Agile development workflows.

CREDENCE MANAGEMENT SOLUTIONS
April 2020 – September 2022
User Interaction and User Experience Analyst
  • Recommended process improvements for collecting user feedback throughout GSA Web sites based on customer data and industry best practices.
  • Conducted heuristic usability evaluation of Buy.GSA.gov.
  • Wireframed proposed user interfaces for vendors to respond to contract offers in GSA Common Catalog Platform (CCP) application.
  • Led affinity diagramming workshops with client representatives to analyze large amount of interview data. Utilized results as assets in presentation to upper management.

INSIGHT GLOBAL - CFA INSTITUTE
May 2019 – October 2019
Contract Senior User Experience Designer
  • Provided consultation to integrate the practice of UX within a newly adopted Agile development methodology.
  • Created wireframes, user flow diagrams, and other BA and UX design deliverables as needed.
  • Reviewed designs and user tests provided by specialized agencies.

3CI - THE HOME DEPOT
October 2018 – March 2019
Contract Senior User Experience Designer
  • Worked with the Home Depot IT Security team on projects that make it easier for developers to deploy their applications in the cloud.
  • Interviewed software developers to understand their challenges and constraints.
  • Diagrammed the flow of information between various Home Depot systems and external software tools.
  • Built Axure prototypes to demonstrate solutions to user interface problems.

INTERNATIONAL FINANCE CORPORATION
June 2018 – September 2018
Contract UX Lead
  • Worked with IFC product teams to gather requirements for UX improvement of company loan management software.
  • Documented functional specifications, wireframes, process flows, and user interface design standards.
  • Facilitated communication between IFC product teams, delivery managers, and offshore developers.

TURNER BROADCASTING SYSTEM
October 2015 – December 2017
Contract User Experience Designer and Business Analyst
  • Gathered requirements and wrote user stories for new Drupal CMS systems by performing content inventory, stakeholder interviews, and data analysis.
  • Wrote, edited, and maintained training materials and technical documentation for team software products.
  • Authored UX, BA, and other technical documentation for Drupal CMS modules.
  • Created graphical assets for in-house CMS software.

HOURVOICE
July 2015 – September 2015
Contract User Experience Designer
  • Participated in early-phase product development for HourVoice mobile application.
  • Produced wireframes for HourVoice mobile application.
  • Reviewed visual design assets used in development of HourVoice mobile application.

FJORD
May 2015 – July 2015
Contract User Experience Lead
  • Worked with client stakeholders to design a new online instant credit application for AutoNation.
  • Created wireframes and user flows.
  • Wrote functional specifications as needed.

MOXIE
January 2015 – March 2015
User Experience Architect
  • Produced user interface wireframes and prototypes for Verizon Wireless Web-based customer account management system at desktop, tablet, and smartphone display resolutions.
  • Recommended strategies for marketing Verizon “add-on” software products and applications to customers based on usability best practices and user-centered design principles.
  • Sketched user interface design ideas for improving customer understanding of data usage.

TURNER BROADCASTING SYSTEM
September 2013 – December 2014
Business Analyst and User Experience Architect
  • Guided implementation of user interfaces for IT solutions that exceeded customers’ expectations.
  • Observed, interviewed, and tested users of in-house CMS software. Translated findings into business requirements.
  • Built interactive prototypes to model business requirements, use cases, and user interface design specifications.

INTERCONTINENTAL HOTELS GROUP
June 2012 – June 2013
User Experience Architect
  • Served as usability subject matter expert by conducting tests, performing analysis, and documenting test results.
  • Managed Design Pattern Library that offered a system of high-quality user interface components for use across all company Web sites.
  • Redesigned booking flow to reduce the amount of end-user effort required to complete a hotel room reservation.
  • Performed broad competitive evaluation of non-IHG brands to inform new product roadmap.

INDEPENDENT CONTRACTOR
December 2011 – June 2012
User Experience Designer, Alchiba
  • Defined the overall User Experience strategy for this startup company in the business of home automation.
  • Performed user research to that informed product development.
  • Wrote design philosophy, system terminology, and user stories.
  • Delivered site maps, user flow charts, wireframes, and other documentation to design user interfaces for custom touchscreen devices, mobile phones, and responsive Web sites.
User Experience Designer, Brown Bag Marketing
  • Designed a responsive blog for the Girl Talk organization including layouts that display an optimal arrangement of content at desktop and mobile device resolutions.
  • Performed heuristic evaluation of various Web pages and issued recommendations for improvement.

MCKESSON CORPORATION
September 2009 – December 2011
Human Factors Design Engineer
  • Delivered intuitive UI solutions for large-scale software applications in both the Enterprise Medical Imaging and Enterprise Revenue Management Product Management organizations.
  • Managed the user experience design of mobile initiatives.
  • Performed user research on doctors, hospital workers, and internal subject matter experts to identify problems and improve product design.

AUTOTRADER.COM
May 2006 – June 2009
Interaction Designer
  • Led the design of products that helped the organization consistently exceed its profit goals.
  • Streamlined design workflow by establishing user interface standards and creating reusable wireframe templates.
  • Established a vision for a new intranet designed to improve the efficiency of workers across the company.
  • Performed research that revealed new product ideas and ways to save workers time.
  • Completed a comprehensive content inventory that enabled the correction of errors and inconsistencies throughout the AutoTrader.com consumer site.

TURNER BROADCASTING SYSTEM
December 2005 – May 2006
Contract Information Architect
  • Identified and designed solutions to usability problems that were inhibiting users from logging in to the Adult Swim Web site.
  • Studied output of Web analytics tools to promote strategies for increasing site traffic.
  • Participated in cross-functional collaborative design activities that fueled a redesign of the Adult Swim Web site.
  • Delivered use case, process flow, and wireframe documentation that helped developers and quality assurance engineers work more efficiently.

CINGULAR WIRELESS
September 2005 – December 2005
Contract Information Architect
  • Worked to restructure interactive voice response (IVR) system to increase usability and customer satisfaction.
  • Collaborated with a team of analysts to successfully complete a high-profile usability study.
  • Delivered process flows and research documentation.
  • Performed quality assurance testing, user interviews, and data analysis.

IBM CORPORATION
January 2005 – September 2005
Contract Information Architect, Fireman’s Fund Enterprise Client Management
  • Guided user interface design of internal company Web-based client management system.
  • Performed heuristic evaluation of existing designs.
  • Used sketching and rapid prototyping techniques to facilitate design discussions.
Contract Information Architect, TryScience
  • Led design process for TryScience.org Web sites and interactive science center features.
  • Specified concepts for science center learning activities through research, competitive evaluation, client brainstorming, and low-fidelity prototyping.
  • Composed and edited copy for the TryScience Web site and offline materials.
  • Delivered flowcharts, wireframes, functional templates, and UI prototypes.
  • Tracked HTML, graphic design, and Flash development activity to maintain stylistic conventions; recommended adjustments as needed.

MOREHOUSE SCHOOL OF MEDICINE
October 2004 – January 2005
Information Architect
  • Created usable interfaces for Web-based information technology projects used throughout Morehouse School of Medicine.
  • Prepared use cases, information flowcharts, wireframes, and UI specifications.
  • Trained faculty and staff in Web and media development tools including Macromedia Dreamweaver and Adobe Photoshop.

CLEARNOVA
May 2004 – October 2004
Contract Information Architect
  • Led UI design process for large J2EE-based Web application owned by Carlson Wagonlit Travel.
  • Translated business requirements into UI feature set.
  • Developed use cases, information flowcharts, wireframes, and UI prototypes using HTML, CSS, Adobe Illustrator, and Microsoft Visio.
  • Continuously monitored application development to maintain stylistic conventions; completed adjustments to HTML and CSS as needed.
  • Performed routine checks for Section 508 accessibility compliance.

TURNER BROADCASTING SYSTEM
May 2003 – May 2004
Contract Information Architect
  • Created usable interface designs for TNT Web site projects.
  • Planned project scope and gathered requirements.
  • Iteratively developed use cases, user flowcharts, wireframes, UI prototypes, and user interface design specifications.
  • Evaluated suitability of interfaces through user-centered design methods including task analysis and cognitive walkthrough.

PATAVISIONS DESIGN, INC.
December 2002 – May 2003
Contract User Interface Designer
  • Evaluated usability of textbook software project adopted by Pearson education.
  • Coordinated with graphic designers and software developers to successfully incorporate recommendations into product functions and user interface.
  • Recommended solutions to hardware performance and software compatibility issues.

GEORGIA TECH AWARE HOME
August 2002 – December 2002
Usability Consultant
  • Executed usability and accessibility improvements to GA Tech Aware Home Web site based on knowledge of Web usability standards.

CENTERS FOR DISEASE CONTROL AND PREVENTION (CDC)
June 2002 – August 2002
Contract Information Architect
  • Used knowledge of Information Architecture and HCI principles to design usable, accessible Web pages for CDC Office of Communication.
  • Delivered top-quality audio and video for multimedia CD-ROM project commissioned by Office of the Director.

GEORGIA TECH IVAN ALLEN COLLEGE
August 2001 - May 2003
Project Manager
  • Managed completion of interactive media application that encourages young women to enter the field of Engineering.

THINKWELL, INC.
July 1999 - August 2001
Director of Customer Support
  • Organized, staffed, and managed a new product support center serving over 20,000 subscribers.
  • Achieved significant reduction in customer response time with no additional staff or expense.
  • Reduced call load by authoring inaugural system of help documentation that allowed customers to proactively solve problems on their own.
  • Responsible for compression, archiving, and retrieval of all digital video used in company products.
  • Established a redundant backup strategy to eliminate data loss.
  • Constructed Web pages for company intranet.

UNIVERSITY OF TEXAS AT AUSTIN COMPUTING & INSTRUCTIONAL TECHNOLOGY SERVICES
August 1997 - July 2000
Information Designer, Usability Consultant
  • Scanned, encoded, and electronically published texts for Department of Philosophy.
  • Trained faculty, staff, and students in usability standards, user interface design, Web development, and multimedia authoring applications.

AFFILIATIONS:

Association for Computing Machinery (ACM)

Interaction Design Association (IxDA) Atlanta

EDUCATION:

Master of Science, Human-Computer Interaction – Georgia Institute of Technology: May 2003  GPA: 4.00 / 4.00

Bachelor of Science, Radio-TV-Film – The University of Texas at Austin: May 2000  GPA: 3.88 / 4.00