Resume

OBJECTIVE:  Seeking a position using my creative, critical thinking, and communication skills to increase usability, heighten quality, and strengthen overall customer satisfaction for your company.

SUMMARY EXPERIENCE:

  • Over fifteen years of professional experience designing software that satisfies customers and end-users.
  • Knowledge of emerging trends in Web, desktop, mobile, over-the-top (OTT), and virtual reality (VR).
  • Rich background in user research, information architecture (IA), User Experience Design (UXD), Human-Computer Interaction (HCI), and Usability Engineering.
  • Seamless collaboration with business, creative, and technical team members.
  • Skilled in major IA design tools including Figma, Sketch, Axure, OmniGraffle, InVision, and Visio.
  • Successfully practiced UX, IA, and User-centered design using Agile software development lifecycle methodologies.
 
TECHNICAL SKILLS:

Information Architecture: Content Inventories, Site Maps, Flowcharts, Wireflows, Storyboards, and Wireframes
Business Analysis: Requirements Gathering, Use Case Authoring
Technical Writing: User Manuals and User Stories
Interaction Design: Prototypes, Wireframes, and Design Specifications
HCI: Usability Test Design and Administration, Quantitative and Qualitative Research Methods, Statistical Analysis, User Analysis, Survey Design, Heuristic Evaluation, Cognitive Walkthrough, Task Analysis, Workflow Analysis, Naturalistic Observation, User Interviews, Rapid Prototyping; Delivery of Documentation, Flowcharts, Wireframes, Storyboards
Design Software: Figma, Sketch, Adobe CC, Axure, Visio, OmniGraffle, OmniOutliner, iRise, Balsamiq, MockFlow, InDesign, Photoshop, Illustrator, and InVision
Productivity Software: Microsoft Office, Adobe Acrobat, iA Writer, Markdown, Numbers, JIRA, Confluence, and Snagit
Languages: CSS, HTML, JavaScript, Lingo, Perl, and Visual Basic
Digital Video: After Effects and Premiere, Final Cut Pro and QuickTime, Pinnacle Studio
Digital Audio: Audacity, GarageBand, and MAX
Systems: MS-DOS, MS Windows 3.1-7, MAC OS 8.1-X, Assorted UNIX Systems
Web Analytics: Google Analytics, Omniture SiteCatalyst

EMPLOYMENT HISTORY:

Credence Management Solutions
April 2020 – Present
User Interaction and User Experience Analyst
  • Recommended process improvements for collecting user feedback throughout GSA Web sites based on customer data and industry best practices.
  • Conducted heuristic usability evaluation of Buy.GSA.gov.
  • Wireframed proposed user interfaces for vendors to respond to contract offers in GSA Common Catalog Platform (CCP) application.
  • Led affinity diagramming workshops with client representatives to analyze large amount of interview data. Utilized results as assets in presentation to upper management.

INSIGHT GLOBAL - CFA INSTITUTE
May 2019 – October 2019
Contract Senior User Experience Designer
  • Provided consultation to integrate the practice of UX within a newly adopted Agile development methodology.
  • Created wireframes, user flow diagrams, and other BA and UX design deliverables as needed.
  • Reviewed designs and user tests provided by specialized agencies.

3CI - THE HOME DEPOT
October 2018 – March 2019
Contract Senior User Experience Designer
  • Worked with the Home Depot IT Security team on projects that make it easier for developers to deploy their applications in the cloud.
  • Interviewed software developers to understand their challenges and constraints.
  • Diagrammed the flow of information between various Home Depot systems and external software tools.
  • Built Axure prototypes to demonstrate solutions to user interface problems.

INTERNATIONAL FINANCE CORPORATION
June 2018 – September 2018
Contract UX Lead
  • Worked with IFC product teams to gather requirements for UX improvement of company loan management software.
  • Documented functional specifications, wireframes, process flows, and user interface design standards.
  • Facilitated communication between IFC product teams, delivery managers, and offshore developers.

TURNER BROADCASTING SYSTEM
October 2015 – December 2017
Contract User Experience Designer and Business Analyst
  • Gathered requirements and wrote user stories for new Drupal CMS systems by performing content inventory, stakeholder interviews, and data analysis.
  • Wrote, edited, and maintained training materials and technical documentation for team software products.
  • Authored UX, BA, and other technical documentation for Drupal CMS modules.
  • Created graphical assets for in-house CMS software.

HOURVOICE
July 2015 – September 2015
Contract User Experience Designer
  • Participated in early-phase product development for HourVoice mobile application.
  • Produced wireframes for HourVoice mobile application.
  • Reviewed visual design assets used in development of HourVoice mobile application.

FJORD
May 2015 – July 2015
Contract User Experience Lead
  • Worked with client stakeholders to design a new online instant credit application for AutoNation.
  • Created wireframes and user flows.
  • Wrote functional specifications as needed.

MOXIE
January 2015 – March 2015
User Experience Architect
  • Produced user interface wireframes and prototypes for Verizon Wireless Web-based customer account management system at desktop, tablet, and smartphone display resolutions.
  • Recommended strategies for marketing Verizon “add-on” software products and applications to customers based on usability best practices and user-centered design principles.
  • Sketched user interface design ideas for improving customer understanding of data usage.

TURNER BROADCASTING SYSTEM
September 2013 – December 2013
Business Analyst and User Experience Architect
  • Guided implementation of user interfaces for IT solutions that exceeded customers’ expectations.
  • Observed, interviewed, and tested users of in-house CMS software. Translated findings into business requirements.
  • Built interactive prototypes to model business requirements, use cases, and user interface design specifications.

INTERCONTINENTAL HOTELS GROUP
June 2012 – June 2013
User Experience Architect
  • Served as usability subject matter expert by conducting tests, performing analysis, and documenting test results.
  • Managed Design Pattern Library that offered a system of high-quality user interface components for use across all company Web sites.
  • Redesigned booking flow to reduce the amount of end-user effort required to complete a hotel room reservation.
  • Performed broad competitive evaluation of non-IHG brands to inform new product roadmap.

INDEPENDENT CONTRACTOR
December 2011 – June 2012
User Experience Designer, Alchiba
  • Defined the overall User Experience strategy for this startup company in the business of home automation.
  • Performed user research to that informed product development.
  • Wrote design philosophy, system terminology, and user stories.
  • Delivered site maps, user flow charts, wireframes, and other documentation to design user interfaces for custom touchscreen devices, mobile phones, and responsive Web sites.
User Experience Designer, Brown Bag Marketing
  • Designed a responsive blog for the Girl Talk organization including layouts that display an optimal arrangement of content at desktop and mobile device resolutions.
  • Performed heuristic evaluation of various Web pages and issued recommendations for improvement.

MCKESSON CORPORATION
September 2009 – December 2011
Human Factors Design Engineer
  • Delivered intuitive UI solutions for large-scale software applications in both the Enterprise Medical Imaging and Enterprise Revenue Management Product Management organizations.
  • Managed the user experience design of mobile initiatives.
  • Performed user research on doctors, hospital workers, and internal subject matter experts to identify problems and improve product design.

AUTOTRADER.COM
May 2006 – June 2009
Interaction Designer
  • Led the design of products that helped the organization consistently exceed its profit goals.
  • Streamlined design workflow by establishing user interface standards and creating reusable wireframe templates.
  • Established a vision for a new intranet designed to improve the efficiency of workers across the company.
  • Performed research that revealed new product ideas and ways to save workers time.
  • Completed a comprehensive content inventory that enabled the correction of errors and inconsistencies throughout the AutoTrader.com consumer site.

TURNER BROADCASTING SYSTEM
December 2005 – May 2006
Contract Information Architect
  • Identified and designed solutions to usability problems that were inhibiting users from logging in to the Adult Swim Web site.
  • Studied output of Web analytics tools to promote strategies for increasing site traffic.
  • Participated in cross-functional collaborative design activities that fueled a redesign of the Adult Swim Web site.
  • Delivered use case, process flow, and wireframe documentation that helped developers and quality assurance engineers work more efficiently.

CINGULAR WIRELESS
September 2005 – December 2005
Contract Information Architect
  • Worked to restructure interactive voice response (IVR) system to increase usability and customer satisfaction.
  • Collaborated with a team of analysts to successfully complete a high-profile usability study.
  • Delivered process flows and research documentation.
  • Performed quality assurance testing, user interviews, and data analysis.

IBM CORPORATION
January 2005 – September 2005
Contract Information Architect, Fireman’s Fund Enterprise Client Management
  • Guided user interface design of internal company Web-based client management system.
  • Performed heuristic evaluation of existing designs.
  • Used sketching and rapid prototyping techniques to facilitate design discussions.
Contract Information Architect, TryScience
  • Led design process for TryScience.org Web sites and interactive science center features.
  • Specified concepts for science center learning activities through research, competitive evaluation, client brainstorming, and low-fidelity prototyping.
  • Composed and edited copy for the TryScience Web site and offline materials.
  • Delivered flowcharts, wireframes, functional templates, and UI prototypes.
  • Tracked HTML, graphic design, and Flash development activity to maintain stylistic conventions; recommended adjustments as needed.

MOREHOUSE SCHOOL OF MEDICINE
October 2004 – January 2005
Information Architect
  • Created usable interfaces for Web-based information technology projects used throughout Morehouse School of Medicine.
  • Prepared use cases, information flowcharts, wireframes, and UI specifications.
  • Trained faculty and staff in Web and media development tools including Macromedia Dreamweaver and Adobe Photoshop.

CLEARNOVA
May 2004 – October 2004
Contract Information Architect
  • Led UI design process for large J2EE-based Web application owned by Carlson Wagonlit Travel.
  • Translated business requirements into UI feature set.
  • Developed use cases, information flowcharts, wireframes, and UI prototypes using HTML, CSS, Adobe Illustrator, and Microsoft Visio.
  • Continuously monitored application development to maintain stylistic conventions; completed adjustments to HTML and CSS as needed.
  • Performed routine checks for Section 508 accessibility compliance.

TURNER BROADCASTING SYSTEM
May 2003 – May 2004
Contract Information Architect
  • Created usable interface designs for TNT Web site projects.
  • Planned project scope and gathered requirements.
  • Iteratively developed use cases, user flowcharts, wireframes, UI prototypes, and user interface design specifications.
  • Evaluated suitability of interfaces through user-centered design methods including task analysis and cognitive walkthrough.

PATAVISIONS DESIGN, INC.
December 2002 – May 2003
Contract User Interface Designer
  • Evaluated usability of textbook software project adopted by Pearson education.
  • Coordinated with graphic designers and software developers to successfully incorporate recommendations into product functions and user interface.
  • Recommended solutions to hardware performance and software compatibility issues.

GEORGIA TECH AWARE HOME
August 2002 – December 2002
Usability Consultant
  • Executed usability and accessibility improvements to GA Tech Aware Home Web site based on knowledge of Web usability standards.

CENTERS FOR DISEASE CONTROL AND PREVENTION (CDC)
June 2002 – August 2002
Contract Information Architect
  • Used knowledge of Information Architecture and HCI principles to design usable, accessible Web pages for CDC Office of Communication.
  • Delivered top-quality audio and video for multimedia CD-ROM project commissioned by Office of the Director.

GEORGIA TECH IVAN ALLEN COLLEGE
August 2001 - May 2003
Project Manager
  • Managed completion of interactive media application that encourages young women to enter the field of Engineering.

THINKWELL, INC.
July 1999 - August 2001
Director of Customer Support
  • Organized, staffed, and managed a new product support center serving over 20,000 subscribers.
  • Achieved significant reduction in customer response time with no additional staff or expense.
  • Reduced call load by authoring inaugural system of help documentation that allowed customers to proactively solve problems on their own.
  • Responsible for compression, archiving, and retrieval of all digital video used in company products.
  • Established a redundant backup strategy to eliminate data loss.
  • Constructed Web pages for company intranet.

COMPUTING & INSTRUCTIONAL TECHNOLOGY SERVICES
August 1997 - July 2000
Information Designer, Usability Consultant
  • Scanned, encoded, and electronically published texts for UT Department of Philosophy.
  • Trained faculty, staff, and students in usability standards, user interface design, Web development, and multimedia authoring applications.

AFFILIATIONS:

Association for Computing Machinery (ACM)

CHI*Atlanta

Interaction Design Association (IxDA) Atlanta

EDUCATION:

Master of Science, Human-Computer Interaction – Georgia Institute of Technology: May 2003  GPA: 4.00 / 4.00

Bachelor of Science, Radio-TV-Film – The University of Texas at Austin: May 2000  GPA: 3.88 / 4.00